Refund Policy

At LightProWeb, we value transparency and strive to provide clear guidelines regarding refund requests. This policy outlines the conditions under which clients may be eligible for a refund.

1. Eligibility for Refund

Clients may request a refund under the following circumstances:

• No work has commenced on the project.
• There is a mutual agreement between LightProWeb and the client to terminate the project.
• Service purchased was not delivered as agreed upon in the initial contract.

2. Non-refundable Situations

Refunds will not be issued under these scenarios:

• Project has already been started or completed.
• Client is unresponsive for more than 14 days after project start.
• Delays caused due to client’s lack of feedback or required resources.
• Services rendered were as per the agreed scope and specifications.

3. Refund Process

To request a refund, please contact us via email at contact@lightproweb.com with the following:

• Project or order reference number
• Reason for the refund request
• Proof of payment

We will review your request and respond within 5-7 business days.

4. Partial Refunds

In cases where partial work has been completed, a partial refund may be offered after deducting costs proportional to the work completed and resources consumed.

5. Policy Updates

We reserve the right to modify this refund policy at any time. Please review it periodically to stay informed.